When to contact us
Contact support if you were charged more than once, payment succeeded but access was not granted, the wrong access was granted, or a persistent technical failure prevents use of the purchased Course or Test Series.
Review process
We review the order, provider payment status, entitlement delivery and relevant usage. We may first restore missing access or resolve a technical problem. A request is not automatically refused merely because the product is digital; the circumstances and applicable law are considered.
Banking Legends has not yet published a fixed refund-request window. Until an exact window is approved, requests are reviewed case by case. Please contact us promptly after discovering a problem.
Approved refunds
Approved refunds are sent to the original payment method through the payment provider. Provider and bank processing times vary, so the credit may appear after Banking Legends has completed the refund. Support can provide the available provider reference for follow-up.
Request support
Email support@bankinglegends.com from your account email and include the purchased product and order or payment reference. Do not send card, bank-account or UPI credentials.